An emergency can come at any hour. Your business needs an emergency response call center it can rely on.
Emergency Response Call Center Helps Your Business In An Emergency
An emergency response call center service is available to help your business when you need it most. Our emergency call center service operates 24/7/365 because emergencies come at any hour of the day. Efficient call handling of emergencies is essential to the success of your business. Critical calls require call handling expertise and messages delivered quickly to your on-call personnel. Our response service has a proven track record of efficiency by offering superior call center technology and trained operators that follow your protocol for emergency response. Ensure your business continues to function in an emergency withMBOS Emergency Response Services
MBOS offers redundant backups to make sure we will always be here when you need us. Our staff is knowledgeable and operates quickly in the event of an emergency with immediate responses to each call by following the protocol you set. We collect your customers information, document the caller’s issue, and connect the caller with a representative from your company. This can mean patching the emergency caller through to you as well as texting the message to your cell phone or pager. And after we have connected the caller to a member of your company, we will email or fax you a record of the telephone call for you to keep on file. All calls are recorded to ensure data is accurately captured and randomly reviewed for quality assurance to ensure we are following your protocols exactly.
With MBOS emergency call center service, you can reduce operating costs while increasing customer service. Each account we setup is customized for your business giving you full control over the emergency escalation process we follow. If you ever need to change protocol, simply contact our call center and we will make adjustments to your account as you see fit. Partnering with our call center service also reduces your risk in the event of an emergency as each call is recorded providing you with legal protection.
MBOS helps you reduce operating costs while protecting yourself from legal action. Your telephone lines are monitored 24 hours a day and your protocols are customized. Important caller information is delivered to you and callers can also be patched directly to your telephone. With a skilled call center, you will never miss an emergency call.