MyBackOffice Solutions

Live Web Chat and Co-Browse

Live Chat Service – We bolster your brand, mirror your culture and strengthen your identity with each customer interaction.

Our specially trained service professionals present a transparent interface to your consumers delivering an uninterrupted support right on your website. Their one on one interaction with your website visitors instills confidence in indecisive first-time customers and bolsters the trust of your old customers by showing them that quality help is just a click away. With us you can retain those thousands of customers who abandon your site due to unavailability of help.

Our offering is a comprehensive service that includes CRM implementation, operators recruitment and training.

MyBackOffice Solutions application is equipped with advanced Features to create an unsurpassable online experience for your customers. Incorporation of Live Chat has numerous Benefit that help you establish better customer care standards for just a fraction of the cost that you would have paid to run your own call center or even for what our competitors would charge you!

MBOS Co-browse and Chat provides real-time assistance to customers that need help. Very often, end users might find themselves at a loss in a complicated web application. They easily become frustrated and end up giving up and moving away. With Co-browse and Chat you can engage directly with them by hand holding and by providing expert advice where necessary. Co-browse and Chat have proven to significantly increase customer satisfaction and online conversion.

Use MBOS “LiveChat” for…

Turn your website visitors into customers

Our highly skilled representatives greet your visitors when they visit your website and assist them through their entire stay. They help them navigate through your site. We will function as a helpline to do away with any confusion the buyer might encounter about the product you are selling and a complaint department customers turn to with questions and problems. Our agents expertly utilize access to real-time customer history and other key data like web visitor activity and behavior patterns while providing assistance. Increased customer interaction translates into improved customer satisfaction and generation of incremental revenue per customer. Employing our efficient salesmen on your website also helps you foster relationship with your customers for sustained long term growth.

  • Chat in Ad: Maximize ROI on your online advertising with a live salesman who chats with your customer.
  • Customer Service: Assist your customers instantly
  • Technical Support: Troubleshoot problems in real time
  • Exit Chat: Reduce shopping cart abandonment
  • Check out attendant: Facilitate check out Process and save the sale
  • Maximize Registrations: Increase registration on your website
  • Customer Retention: Minimize cancellations on your website
  • Lead Generation: Generate leads at a low cost

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