Keep Customers Satisfied by Keeping Them Informed
A study by J.D. Powers and Associates shows a clear link between customer satisfaction and customer-focused communications. MyBackOffice Solutions helps utility providers enhance customer service with timely, personalized communications. MyBackOffice Solutions sends thousands of messages without tying-up your staff, your phone lines or interrupting your operations.
Outages don’t go unnoticed and when service is down, expectations are high. Frequent and informative communications help set and maintain customer expectations. Keep your customers informed with real-time situation updates during an outage and routine reminders. Customer Notifications from MyBackOffice Solutions help you build customer relationships and enrich the customer service experience.
Comprehensive Communication Solution for Utility Providers
There’s no software to purchase, no hardware to install and no additional phone lines are required. Sending personalized messages to all your customers, or to any size group, is efficient and affordable. Utility providers use Customer Notification Systems to:
- Quickly communicate with customers during unplanned outages
- Inform customers of scheduled maintenance or outages
- Send personalized payment reminders
- Connect recipients directly with billing to make payments
- Welcome new customers with personalized messages
- Survey customers following a customer service or technician interaction
- Connect recipients directly to customer service to schedule service appointments
- Confirm appointments
Special features allow you to tailor messages to your specifications:
- Use the medium your individual customers prefer: voice, or, SMS
- Set-up subgroups within your call list to target your messages to specific audiences
- Give recipients the option to transfer to a live service representative
- Record and store frequently used messages for even faster implementation
- Get documentation – detailed reporting that’s available within minutes confirms successful contacts and explains unsuccessful attempts (no answer, line busy, disconnected)
Automated Client Notifications: Simple, Effective, Secure
Set-up is simple, efficient and secure. Your system can easily be set-up to automatically send updates to your list of contacts at MyBackOffice Solutions. Our data transfer and storage employ the highest level of data encryption available